Business Etiquette

Business etiquette is so much more complex than knowing table manners like which fork to use at a business lunch.  This course examines the basics, most importantly to be considerate of of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Have you ever been in a situation where:
- You met someone important and had no idea what to say or do?
- You spilled soup all over yourself at an important business event?
- You showed up at an important meeting under or overdressed?

Let’s face it: we’ve all had those embarrassing etiquette gaffes. This workshop will help participants look and sound their best no matter what the situation.


Business Etiquette Course Outline:


Module One: Getting Started

  •     Icebreaker
  •     Ground rules
  •     The parking lot
  •     Workshop objectives
  •     Action plans and evaluation forms

 Module Two: Networking for Success

  •     Creating an Effective Introduction
  •     Making a Great First Impression
  •     Minimizing Nervousness
  •     Using Business Cards Effectively
  •     Remembering Names

 Module Three: The Handshake

  •     The Three-Step Process
  •     FAQs

 Module Four: Making Small Talk

  •     The Four Levels of Conversation
  •     Case Study

 Module Five: Dining in Style

  •     Understanding Your Place Setting
  •     Using Your Napkin
  •     Eating Your Meal
  •     Sticky Situations and Possible Solutions

 Module Six: Eating Out

  •     Ordering in a Restaurant
  •     About Alcoholic Beverages
  •     Paying the Bill
  •     Tipping

 Module Seven: Business E-Mail Etiquette

  •     Addressing Your Message
  •     Grammar and Acronyms
  •     Top Five Technology Tips

Module Eight: Telephone Etiquette

  •     Developing an Appropriate Greeting
  •     Dealing with Voice Mail
  •     Cell Phone Do’s and Don’ts

Module Nine: The Written Letter

  •     Thank You Notes
  •     Formal Letters
  •     Informal Letters

 Module Ten: Dressing for Success

  •     The Meaning of Colors
  •     Interpreting Common Dress Codes
  •     Deciding What To Wear

Module Eleven: International Etiquette

  •     General Rules
  •     Important Points
  •     Preparation Tips

 Module Twelve: Wrapping Up

  •     Words from the Wise
  •     Review of Parking Lot
  •     Lessons Learned
  •     Completion of Action Plans and Evaluations