Coaching and Mentoring

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

This workshop focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

 

Coaching and Mentoring Course Outline:

 

Module One: Getting Started

  •     Icebreaker
  •     Ground rules
  •     The parking lot
  •     Workshop objectives
  •     Action plans and evaluation forms

 
Module Two: Defining Coaching and Mentoring

  •     What is Coaching?
  •     What is Mentoring?
  •     Introducing the GROW Model

 
Module Three: Setting Goals

  •     Goals in the context of GROW
  •     Identifying Appropriate Goal Areas
  •     Setting SMART Goals

       
Module Four: Understanding the Reality

  •     Getting a Picture of Where You Are
  •     Identifying Obstacles
  •     Exploring the Past

       
Module Five: Developing Options

  •     Identifying Paths
  •     Choosing Your Final Approach
  •     Structuring a Plan

       
Module Six: Wrapping it All Up

  •     Creating the Final Plan
  •     Identifying the First Step
  •     Getting Motivated

       
Module Seven: The Importance of Trust

  •     What is Trust?
  •     Trust and Coaching
  •     Building Trust

       
Module Eight: Providing Feedback

  •     The Feedback Sandwich
  •     Providing Constructive Criticism
  •     Encouraging Growth and Development

       
Module Nine: Overcoming Roadblocks

  •     Common Obstacles
  •     Re-Evaluating Goals
  •     Focusing on Progress

       
Module Ten: Reaching the End

  •     How to Know When You’ve Achieved Success
  •     Transitioning the Coaches
  •     Wrapping it All Up

       
Module Eleven: How Mentoring Differs from Coaching

  •     The Basic Differences
  •     Blending the Two Models
  •     Adapting the GROW Model for Mentoring
  •     Focusing on the Relationship

       
Module Twelve: Wrapping Up

  •     Words from the Wise
  •     Review of Parking Lot
  •     Lessons Learned
  •     Completion of Action Plans and Evaluations