Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

 

Communication Strategies Course Outline:

Module One: Getting Started
    Icebreaker
    Ground rules
    The parking lot
    Workshop objectives
    Action plans and evaluation forms
       
Module Two: The Big Picture
    What is Communication?
    How Do We Communicate?
       
Module Three: Basic Verbal Communication Skills
    Varying the Pitch of Your Voice
    Using Tone to Your Advantage
    Monitoring Your Speed
       
Module Four: Advanced Verbal Communication Skills
    Speaking Like a STAR
       
Module Five: Non-Verbal Communication Skills
    Body Language
    The Meaning of Gestures
       
Module Six: More on Listening
    A Word from President Roosevelt
    Being an Active Listener
    The Signals You Send to Others
       
Module Seven: Asking Good Questions
    Open Questions
    Closed Questions
    Probing Questions
       
Module Eight: Using Appreciative Inquiry
    The Four Stages
    The Purpose of AI
    Examples and Case Studies
       
Module Nine: Bringing People to Your Side
    A Dash of Emotion
    Plenty of Facts
    Bringing it All Together
       
Module Ten: Making Small Talk
    Level One: General Topics
    Level Two: Sharing Your Ideas and Thoughts
    Level Three: Sharing Your Experiences
       
Module Eleven: Overcoming Common Barriers
    Language Differences
    Cultural Differences
    Different Place, Same Time
       
Module Twelve: Wrapping Up
    Words from the Wise
    Review of Parking Lot
    Lessons Learned
    Completion of Action Plans and Evaluations