Generation Gaps

The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker have many ideas to offer, which can help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

The Generation Gaps workshop will help participants understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis. Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.

Generation Gaps Course Outline:


Module One: Getting Started

    * Icebreaker
    * Ground Rules
    * The Parking Lot
    * Workshop Objectives
    * Action Plans and evaluation Forms

Module Two: History

    * What Generations Exist in the Workplace
    * What Defines a Generation?
    * What This Means In Our Workplace?

Module Three: Traditionalist

    * Their Background
    * Their Characters
    * Their Working Style

Module Four: Baby Boomers

    * Their Background
    * Their Characters
    * Their Working Style

Module Five: Generation X’s

    * Their Background
    * Their Characters
    * Their Working Style

Module Six: Generation Y’s (Millennial)

    * Their Background
    * Their Characters
    * Their Working Style

Module Seven: Differentiations Between Generations

    * Background
    * Attitude
    * Working Style
    * Life Experience

Module Eight: Finding Common Ground

    * Adopting A Communication Style
    * Creating An Affinity Group
    * Sharing Knowledge

Module Nine: Conflict Management (1)

    * Younger Bosses Managing Older Workers
    * Avoid Turnover with a Retention Plan
    * Breaking Down the Stereotypes

Module Ten: Conflict Management (2)

    * Embrace The Hot Zone
    * Treat Each Other As A Peer
    * Create a Succession Plan

Module Eleven: The Power of 4

    * Benefits of Generation Gaps
    * How to Learn From Each Other
    * Embracing the Unfamiliar


Module Twelve: Wrapping Up

    * Words from the Wise
    * Review of Parking Lot
    * Lessons Learned
    * Completion of Action Plans and Evaluations