Knowledge Management (KM)

The Encarta Dictionary defines knowledge management as, the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

This one-day course will give you the tools that you need to begin implementing knowledge management in your organization, no matter what the size of your company or your budget.

Knowledge Management (KM) Course Outline:
 
Module One: Getting Started

    Icebreaker
    Ground rules
    The parking lot
    Workshop objectives
    Action plans and evaluation forms
 
Module Two: Understanding Knowledge Management

    What is Knowledge
    What is Knowledge Management
    A Brief History
    Applications in the Workplace
 
Module Three: Do’s and Don’ts

    Date, Information, And Knowledge
    The Tacit Mode
    The Explicit Mode
    Identifying Conversion Categories
 
Module Four: The Knowledge Management Life Cycle
    Understanding Episodes
    Acquisition
    Knowledge
    Integration
 
Module Five: The New Knowledge Management Paradigm

    Paradigms of the Past
    The New Paradigm
    Implications and Applications
    The KM Endgame
 
Module Six: Knowledge Management Models
    The Nona and Takeuchi Model (SECI)
    Wiig Model
    Kakadadse Model
    Boisot Model
 
Module Seven: Building a KM Rationale

    Why Rationale is Necessary
    Building A Business Case
    Finding Success Stories
    The Commodization/Customization Model
 
Module Eight: Customizing Knowledge Management Definitions
    Components of a KM Definition
    Customizing the Components
    Sample Definitions
    Creating a KMBOK
 
Module Nine: Implimenting Knowledge Management in Your Organization
    Gathering Support
    Identifying Opportunities For Revenue Streams
    Key Knowledge Management Techniques
    A Map For Success
    The No-Budget Scenario
 
Module Ten: Tips For Success

    About the Chief Knowledge Officier
    Knowledge Management Skill Checklist
    The KM Imperative
    The Hype Curve
    Barriers And Helpers To Success
 
Module Eleven: Advanced Topics
    The Knowledge Management Maturity Model
    Absorptive Capacity
    Rustineness
    Process Model Types
 
Module Twelve: Wrapping Up
    Words from the Wise
    Review of Parking Lot
    Lessons Learned
    Completion of Action Plans and Evaluations