Workplace Violence


Workplace Violence

Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.

In order to prevent Workplace Violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations. According to a recent survey, over one-third of Americans have been bullied and harassed at work. This affects people on every level. It can lead to depression, illness, and poor work performance.

The Workplace Violence will help participants to identify and address violence in the workplace, as well as giving them the tools to develop their own Workplace Harassment Policy.

Workplace Violence Course Outline:

Module One: Getting Started

    * Icebreaker
    * Ground Rules
    * The Parking Lot
    * Workshop Objectives
    * Action Plans And Evaluation Forms

Module Two: What is Workplace harassment?

    * How to Identify
    * Costs to your business

Module Three: Identifying The Bully

    * Abusive Workplace Behaviors
    * Bullying and Personality Disorders
    * Narcissism

Module Four: How to Handle Workplace Violence

    * Types of Behavior
    * Target the Behavior, Not the Person
    * Implement an Action Plan

Module Five: Risk Assessment (1)

    * Understanding Anger and Aggression
    * Defusing & De-escalating Strategies
    * Communication Skills
    * Tactical Options

Module Six: Risk Assessment (2)

    * Identifying the Hazard
    * Assessing the Risk
    * Controlling the Risk
    * Evaluating & Review

Module Seven: Being the Victim

    * What Is Not Considered Bullying
    * Steps to take

Module Eight: Checklist for Employers

    * 4 Step Process
    * Addressing all Employees
    * Code of Ethics
    * Policy and Procedures

Module Nine: Interview Process

    * Identify a Bully in the Interview Process
    * Warning Signs
    * Role Play
    * Case Study

Module Ten: Investigation Process

    * Advising your Supervisor
    * Lodging the Complaint
    * Initial Response
    * The Investigation
    * The Findings
    * Review & Closure

Module Eleven: Developing a Workplace Harassment Policy

    * Scope
    * Philosophy
    * Principles
    * Intent
    * Options
    * Informal Complaint Process
    * Formal Investigation process

Module Twelve: Wrapping Up

    * Words from the Wise
    * Review of Parking Lot
    * Lessons Learned
    * Completion of Action Plans and Evaluations